Return and Exchange Policy

Clothing

All clothing, except Padded Briefs or other underwear items, have a 7 day return or exchange policy. Items can be exchanged or returned provided they are unworn, have the original packaging, tags attached and free from any obvious wear. These items include the following:

  • Footed pyjamas

Diapers / Underwear

Diapers and Underwear products are considered health products and are not returnable or exchangeable. This policy does not affect replacement for defects or shipment of incorrect product or other shipping errors. 

Additional non-returnable items:

  • Gift cards

How do I set up an exchange or refund?

For brick and mortar store purchases we require a receipt or proof of purchase, and can only process refunds back in the manner in which the original order was paid, or a store credit.

Please do not send your purchase back to any fulfillment center or store without contacting us first.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kiddo-diapers.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items can only be exchanged for the paid value. Liquidation or clearance items are as is and can not be exchanged or refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kiddo-diapers.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you or attached to your account. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

You will be responsible for paying for your shipping costs for returning your item unless otherwise stated. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.