To be eligible for a return, your item must be unused and in the same condition that you received it.
Diapers and Underwear products are considered health products and are not returnable or exchangeable. This policy does not affect replacement for defects or shipment of incorrect product or other shipping errors. Diapers must also be in the original packaging unopened.
Non-customizable clothing has a 7-day refund and 14 day exchange time frame.
Additional non-returnable items:
Gift cards
Health and personal care items
Underwear
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to any fulfillment center or store without contacting us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kiddo-diapers.com.
Sale items (if applicable)
Only regular priced items may be refunded in full. Sale items can only be exchanged at the paid value. Customized items may only be exchanged for a recreation of the same product and customization if the item damaged in production or shipping. Liquidation and clearance items are as is and can not be exchanged or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tykables.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
